This Privacy Policy explains how Darlivo Network LLC ("Darlivo", "we", "us") collects, uses, stores, and shares your personal information when you use the Darlivo mobile app, website, or any related services (together, the "Service").
By using Darlivo, you agree to the practices described here. If you disagree with any part of this policy, please stop using the Service and delete your account.
Short version: We collect the information we need to help you meet people, keep you safe, process payments, and improve the Service. We do not sell your personal data. We share it only with the third parties we rely on to operate Darlivo, or when we are legally required to. You can delete your account at any time.
1. Who we are
Darlivo is operated by Darlivo Network LLC. We are the data controller responsible for the personal information you share with us through the Service.
If you have questions about this policy or want to exercise any of the rights described below, email us at [email protected].
2. Information we collect
We collect information in three ways: you give it to us, we collect it automatically when you use the Service, and we receive it from third parties you connect to Darlivo.
Information you give us
Account information. Your name, email address, phone number, password, date of birth, and gender when you sign up.
Profile information. Your bio, photos, interests, preferences, and anything else you choose to add to your profile.
Verification data. Photos you submit for profile verification so we can confirm you are a real person.
Messages and content. Chat messages you send to matches, Tinu Moments you post, comments, reactions, and any other content you create on Darlivo.
Payment information. When you buy credits or a subscription, our payment partners collect your payment details. Darlivo itself does not store full card numbers.
Support communications. Any information you share when you contact us for help.
Information we collect automatically
Device information. Device model, operating system, app version, language, and unique device identifiers.
Location data. Your approximate location based on your IP address, and more precise location if you grant the app permission. We use location to show you people nearby and to determine which region you are in.
Usage data. Pages you visit, features you use, buttons you tap, time spent, crashes, and performance data.
Log data. Your IP address, browser type, referring URL, and timestamps for every request.
Cookies and similar technologies. Small data files stored on your device that help us keep you logged in, remember your preferences, and measure how the Service is used.
Information from third parties
Social login providers. If you sign in with Google, Facebook, or Apple, we receive the profile information they share with us (name, email, profile picture) based on your permissions.
Payment processors. Our payment partners tell us whether a transaction succeeded and provide limited information needed to reconcile payments.
Analytics and advertising partners. We receive aggregated information about how people find Darlivo and interact with our marketing.
3. How we use your information
We use your information to:
Provide the Service. Create your account, show your profile to other users, match you with compatible people nearby, deliver messages, and process your subscriptions.
Keep Darlivo safe. Verify users, detect fake or harmful accounts, moderate content, investigate reports, enforce our Terms of Use, and comply with our Child Safety Policy.
Communicate with you. Send you notifications about matches, messages, account updates, service announcements, and occasionally marketing messages you can opt out of.
Process payments. Handle credit purchases, subscriptions, refunds, and chargebacks through our payment partners.
Improve the Service. Understand how people use Darlivo, fix bugs, test new features, and make the app better over time.
Personalize your experience. Recommend people, content, and features based on your profile and activity.
Meet our legal obligations. Respond to lawful requests, enforce our rights, and comply with applicable law.
4. The legal basis for using your data
If you are in the European Economic Area or United Kingdom, we rely on the following legal bases under the General Data Protection Regulation (GDPR):
Contract. We need to process your data to provide the Service you signed up for.
Legitimate interests. We have a legitimate interest in keeping Darlivo safe, preventing fraud, improving the Service, and communicating with you about your account.
Consent. For things like marketing communications, precise location tracking, and certain analytics, we ask for your consent and you can withdraw it at any time.
Legal obligation. We process some data because we are legally required to, for example responding to lawful requests from authorities.
5. Who we share your information with
We do not sell your personal data. We share it only with the third parties we rely on to run Darlivo, and only to the extent necessary for them to do their job.
Service providers
Darlivo is built on top of services provided by these partners:
Cloudflare — content delivery, DDoS protection, image storage (R2)
Stripe — payment processing for card payments and subscriptions
Apple — in-app purchases and subscriptions on iOS
Google — in-app purchases and subscriptions on Android, and Google Play services
OneSignal — push notification delivery
Firebase Cloud Messaging — push notification delivery on Android and iOS
Regional payment gateways — Fonepay, Khalti, eSewa, NPX for local payments where available
SMTP providers — transactional email delivery
Analytics and advertising partners
We use the following services to understand how people find and use Darlivo:
Meta (Facebook) Pixel and SDK — ad measurement and audience building
TikTok Events SDK — ad measurement and audience building
Google Tag Manager and Google Analytics — website and app analytics, with Consent Mode v2 enabled
These partners may collect information about your activity on Darlivo to help us measure the effectiveness of our marketing. You can limit this tracking through your device privacy settings and by declining marketing cookies when prompted.
Other users
Your profile, photos, bio, Tinu Moments, and any other content you make public are visible to other Darlivo users according to your privacy settings. Be thoughtful about what you share publicly.
Legal and safety disclosures
We may share your information with law enforcement, courts, or other authorities when we believe in good faith that doing so is:
Required by a lawful request, subpoena, court order, or other legal process
Necessary to protect the rights, property, or safety of Darlivo, our users, or the public
Necessary to investigate, prevent, or take action against suspected illegal activity, fraud, or violations of our Terms of Use
6. Where we store your data
Darlivo operates globally, and your data may be processed and stored on servers located in multiple countries, including within the European Union. When your data crosses borders, we rely on appropriate legal mechanisms (such as the Standard Contractual Clauses for transfers from the EEA) to protect it.
Our databases, file storage, and application servers are hosted with the providers listed above, and each of those providers has its own infrastructure locations and security practices.
7. How long we keep your data
We keep your data for as long as your account is active. When you delete your account:
Your profile and personal information are removed from Darlivo within 30 days
Messages you sent to other users may remain visible to those users (you cannot unsend messages others have already received)
We may retain certain information longer if we are required to by law, for tax and accounting purposes, or to investigate ongoing safety and abuse issues
Backup copies are overwritten in the normal course of our backup rotation
8. Your rights
No matter where you live, you have the right to ask us to:
Access the personal information we hold about you
Correct information that is inaccurate or out of date
Delete your account and the personal information associated with it
Export a copy of your data in a portable format
Withdraw consent for anything you previously consented to
To exercise any of these rights, email us at [email protected]. You can also delete your account directly from the Darlivo app Settings menu.
If you are in the European Economic Area or United Kingdom
Under GDPR and UK data protection law, you additionally have the right to:
Object to processing we carry out under our legitimate interests
Ask us to restrict how we use your data
Not be subject to automated decisions that significantly affect you
Lodge a complaint with your local data protection authority if you believe we have mishandled your data
If you are in California
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to:
Know what categories of personal information we collect, why we collect it, and who we share it with
Request access to or deletion of the personal information we hold about you
Opt out of the "sale" or "sharing" of personal information (Darlivo does not sell your data, but certain analytics and advertising integrations may fall under California's broad definition of "sharing")
Limit the use of sensitive personal information
Not be discriminated against for exercising any of these rights
To exercise California rights, email [email protected] with "California Privacy Request" in the subject line.
If you are in Nepal
Darlivo is operated by a Nepali company. We comply with Nepal's Individual Privacy Act and the Electronic Transactions Act. Nepali users have the right to:
Know what personal information we collect and how it is used
Request correction of inaccurate information
Request deletion of your personal information
Consent to the processing of sensitive personal information, and withdraw that consent
If you are in India
Under the Digital Personal Data Protection Act, 2023 and related rules, Indian users have the right to:
Obtain confirmation of whether your personal data is being processed, and access the data
Correct inaccurate or misleading data and erase data that is no longer necessary
Nominate another person to exercise your rights in the event of death or incapacity
File a grievance through the contact address below, and escalate unresolved grievances to the Data Protection Board of India
9. Children's privacy
Darlivo is strictly an 18+ platform. We do not knowingly collect information from anyone under 18. If we discover that a minor has created an account, we remove the account and delete the data immediately.
For more information about how we protect minors, see our Child Safety & CSAE Policy.
10. Security
We take the security of your data seriously. We use:
Encryption in transit (HTTPS) for all communication between your device and our servers
Encrypted messages between matched users
Hashed passwords (we never store passwords in plain text)
Access controls, audit logs, and administrator role separation on our internal systems
Regular security reviews and infrastructure updates
No system is completely secure. If you believe your account has been compromised, contact us immediately at [email protected].
11. Cookies and tracking
Our website uses cookies and similar technologies to keep you logged in, remember your preferences, and measure how people use the Service. You can control cookies through your browser settings. Blocking some cookies may prevent parts of the Service from working properly.
On mobile devices, you can limit tracking through your operating system's privacy settings (App Tracking Transparency on iOS, Ads ID controls on Android).
12. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app, by email, or by updating the "last reviewed" date at the bottom of this page. If the changes affect how we use data you have already shared, we will ask for your consent where the law requires it.
Please check this page periodically to stay informed about how we protect your information.
13. Contact us
If you have questions, concerns, or requests about your privacy or this policy, email us at [email protected]. We aim to respond to all privacy requests within 30 days.
Last reviewed: April 2026